FREQUENTLY ASKED QUESTIONS
Yes, you can be confident that the product you receive will match the product in the pictures on our website. We take great care to ensure that our product images accurately represent the products we offer for sale. If for any reason you receive a product that is different from what was depicted on our website, please contact us so we can make it right.
You can typically view your sale receipt in the following ways:
- Email: If you provided an email address at the time of purchase, you should have received an email with a copy of your sale receipt. Check your inbox (and spam folder) to see if it's there.
- Online Account: If you created an account with us at the time of purchase, you can log in to your account to view your sale receipt.
If you still cannot find your receipt, please don't hesitate to reach out to us and we'll be happy to assist you.
To return an item, please follow these steps:
- Contact Customer Service: Before returning an item, please contact our customer service team to let us know the reason for your return and to receive a return authorization number.
- Package the Item: Please package the item securely and include all original packaging, components.
- Ship the Package: Ship the package back to us using a traceable shipping method. Be sure to keep a record of the shipment tracking number for your records.
- Refund: Once we receive your returned item, we will process your refund in a timely manner. The refund will be issued to the original payment method used for the purchase.
Please note that our return policy may vary depending on the item and the reason for the return. If you have any questions about our return policy, please contact our customer service team for more information.
Yes, we often restock items that are temporarily out of stock.
The shipping destinations available for your order will depend on the shipping options offered by our company and the location of the product. In many cases, we can ship to locations worldwide, but there may be restrictions for certain countries or regions.
To find out if we can ship to your desired location, simply add the items you're interested in to your shopping cart and proceed to the checkout page. The available shipping options and associated costs will be displayed during the checkout process.
If you have any questions or concerns about shipping to your location, please contact our customer service team for assistance.
